Gomez Auto Services

Charles Jackson Jr. 5 months ago

Was advised by another mechanic to take my car their. I told them the issue with my car, I had purchased all the new gaskets and everything to replace what needed fixing, and was given a bill for over $2200.00 and it was only an oil pan gasket leak. I paid for a diagnostic when i told them exactly what i needed done. They Misdiagnosed my car completely, and then charged me $128.00 plus another $5 just to use my card to pay for my keys back. I wouldn't recommend their services because of the way they handled things period.

F Vazquez Edited 5 months ago

I was quoted $1,700 by Gomez Auto Service in Fayetteville, NC to repair what is widely known as a common fuel pump relay issue on a Cadillac DTS. After already replacing my fuel pump at a near Auto Shop. I was told the fix required replacing the fuse box and relay. However, the fuse box itself typically costs around … $169.99 • eBay - rottrex-autoparts • Used OEM fuse box: about $70 - $170 • Typical aftermarket / OEM replacement: about $150 - $260 • Higher-end / dealer OEM new: up to $250 - $350, and the labor involved is generally about an hour. Charging $1,700 for this repair seems excessive and unjustified. This experience raises serious concerns about pricing transparency and fairness. I would strongly encourage others to seek a second opinion before agreeing to major repairs here. DIY here with an update. Find the fuse box beneath the rear seat on the passenger side and locate the fuel pump relay. Inspect both the relay and its socket for any signs of overheating or melting, as this is a common issue. Then access the wiring behind the fuse box and splice into the correct wires to bypass the system by mounting a new relay on the side of the fuse box. The whole fix costs abou

Rudy Edwards 2 years ago

Brought my car in with an issue, was quoted $1100 as an estimate. That was more than I could pay immediately, so when I went to retrieve the car and decide what I would do, they backpedaled letting me know they guessed at some of the things, and it might have been less, which set off alarm bells. They charged me $117 for the estimate, which only bothered me because they didn't actually bother to diagnose the problem. So after I get the car home, my tow truck driver has a look at it, and without so much as pulling out a wrench realized that the problem was actually a $7 cap that was leaking. So not only did they charge me for a diagnosis they didn't fully do, what they did do was just wrong, and likely would have charged me $1100 for something that was easily less than $100. Only 2 possibilities, incompetence or scamminess. The thing they guessed at? I did need. I paid the tow truck driver $200 to do it all. Obviously his costs are lower, I don't begrudge them their prices, just the shadiness.

Isabella Osborn 2 years ago

These guys are amazing!! Today Tristan inspected my car while Toni helped me check out. They were both so friendly! I would recommend this place to anyone, good service and good prices. Thank you so much!!

Jerry Smith 2 years ago

They are a top notch mechanical service center. The lady whom runs the office is so cordial, accommodating, knowledgeable, and she is downright a pleasure to deal with. My wife and I recently had almost $1000 worth of engine work performed on our vehicle, that pretty much saved it from the junkyard. We had a local nonprofit help us with the cost of getting our vehicle back in top shape. They went above and beyond helping to facilitate this process and we are so grateful for their empathetic and helpful manner in getting this done. What could have been a very lengthy and tenuous process was effortless and accomplished without any hiccups in the process. Thanks again for the best service in town in my opinion. I would recommend them to anyone, anytime, and without hesitation.